Accessible Travel with GoBusly

We're committed to making bus travel accessible for passengers with mobility needs. Here's your complete guide to accessible travel options:

Available Features:

• Wheelchair lifts or ramps on designated buses
• Designated wheelchair spaces with secure tie-downs
• Accessible restrooms on long-distance routes
• Priority seating near accessible areas
• Audio announcements for stops and safety information

Booking Wheelchair Accessible Seats:

1. Select "Accessibility Needs" during booking
2. Choose "Wheelchair Accessibility" option
3. Specify wheelchair type and dimensions
4. Receive confirmation of accessible bus assignment
5. Arrive 45 minutes early for boarding assistance

Wheelchair Users:

• Manual wheelchairs - standard accommodation
• Electric wheelchairs - advance notice required
• Scooters - size restrictions may apply
• Walker/mobility aids - stored safely during travel

Mobility Assistance:

• Boarding assistance from trained staff
• Luggage handling for mobility aid users
• Transfer assistance at stops if needed
• Priority boarding to ensure proper seating

Online Booking:

• Use accessibility filter in search results
• Select specific accessibility needs
• Add special requirements in comments
• Receive confirmation of accommodations

Phone Booking:

• Call accessibility services: +1-800-ACCESS
• Speak with trained accessibility coordinator
• Discuss specific needs and requirements
• Arrange any special accommodations

Allowed Service Animals:

• Guide dogs for visually impaired passengers
• Hearing dogs for deaf/hard of hearing passengers
• Mobility assistance dogs
• Medical alert dogs
• Psychiatric service dogs

Requirements:

• No additional fees for service animals
• Animal must be properly trained and certified
• Health and vaccination records may be required
• Animal must remain under handler control

For Visually Impaired Passengers:

• Audio announcements for all stops
• Braille signage at major terminals
• Staff assistance for navigation
• Priority seating near driver for communication

For Hearing Impaired Passengers:

• Visual displays for announcements
• Written communication options
• Vibrating alerts for important information
• Sign language interpretation at major terminals (advance notice)

Before You Travel:

• Confirm accessibility features 48 hours before departure
• Charge mobility devices if electric
• Pack essential medications in carry-on
• Bring required documentation for service animals

What to Bring:

• Medical documentation if required
• Backup mobility aids if possible
• Emergency contact information
• Insurance information

Arrival:

• Arrive 45 minutes early for accessibility services
• Check in at accessibility desk if available
• Confirm boarding assistance with staff
• Review safety procedures with driver

Boarding Process:

• Priority boarding for accessibility needs
• Professional assistance with wheelchair lifts
• Secure positioning of mobility aids
• Safety briefing for accessible seating areas

Onboard Services:

• Accessible restroom locations explained
• Emergency procedures adapted for accessibility needs
• Staff assistance available throughout journey
• Communication aids for announcements

Rest Stops:

• Extended stop time for accessibility needs
• Assistance getting on/off bus
• Accessible facilities information provided
• Re-boarding assistance as needed

Your Rights:

• Equal access to transportation services
• No discrimination based on disability
• Reasonable accommodations provided
• Dignity and respect in all interactions

Our Commitments:

• ADA compliance in all operations
• Staff training on accessibility needs
• Equipment maintenance for accessibility features
• Continuous improvement of services

How to Provide Feedback:

• Accessibility feedback form on website
• Dedicated phone line for accessibility concerns
• Email accessibility team directly
• In-person feedback at terminals

We Want to Hear About:

• Positive experiences to recognize good service
• Areas for improvement in accessibility
• Equipment issues or malfunctions
• Staff training needs or concerns

Need Assistance? Contact our accessibility services team at +1-800-ACCESS or accessibility@gobusly.com for personalized travel planning and support.