Weather Disruptions and Your Rights

Weather can impact bus travel, but we're committed to keeping you informed and providing fair compensation when delays occur.

Winter Weather:

• Snow and ice causing road closures
• Blizzards reducing visibility
• Extreme cold affecting vehicle operation
• Ice storms making roads impassable

Summer Weather:

• Severe thunderstorms with dangerous conditions
• Flooding blocking routes
• Extreme heat requiring additional stops
• Tornadoes necessitating route changes

Year-Round Issues:

• Heavy rain reducing visibility and safety
• High winds affecting vehicle stability
• Fog limiting driver visibility
• Landslides or rockfalls blocking roads

Advanced Planning:

• 24/7 weather monitoring for all routes
• Route adjustments made proactively
• Alternative routes identified in advance
• Communication with local authorities

Real-Time Updates:

• Live weather tracking during journeys
• Driver communication with dispatch
• Passenger notifications via app and SMS
• Social media updates for widespread issues

Minor Delays (Under 2 Hours):

• No compensation required
• Regular updates provided to passengers
• Onboard amenities maintained
• Estimated arrival times updated

Major Delays (2-4 Hours):

• Meal vouchers provided at stops
• Accommodation assistance if overnight
• Rebooking options for connecting travel
• Partial refunds may be available

Severe Delays (Over 4 Hours):

• Full meal compensation
• Hotel accommodation arranged and paid
• Alternative transport options explored
• Significant refunds or rebooking credits

What You're Entitled To:

• Regular updates on delay status
• Basic amenities (water, restroom access)
• Reasonable accommodation for extended delays
• Fair compensation based on delay length

What We Provide:

• Climate-controlled waiting areas when available
• Charging stations for electronic devices
• Wi-Fi access at terminals and on buses
• Customer service support throughout delays

Weather-Related Cancellations:

• Full refund or rebooking at no charge
• Alternative travel dates with no fare difference
• Different route options if available
• Accommodation assistance if stranded

Advance Cancellations:

• 24-48 hours notice when possible
• Automatic rebooking to next available service
• No penalties for weather cancellations
• Priority booking on resumed services

When We Don't Travel:

• Road conditions deemed unsafe by authorities
• Visibility below safe driving standards
• Vehicle stability compromised by weather
• Emergency services advise against travel

Safety Measures:

• Professional driver training for adverse conditions
• Vehicle maintenance optimized for weather
• Emergency equipment on all buses
• Communication systems for emergency contact

Before You Travel:

• Check weather forecasts for your route
• Monitor GoBusly updates on app and website
• Pack emergency supplies (snacks, water, medications)
• Have backup plans for important appointments

What to Pack:

• Extra clothing for temperature changes
• Phone chargers and power banks
• Entertainment for potential delays
• Important medications in carry-on
• Emergency contact information

Stay Informed:

• Check the GoBusly app for real-time updates
• Follow social media for route-wide information
• Listen to driver announcements
• Contact customer service for specific questions

Stay Comfortable:

• Dress in layers for temperature control
• Stay hydrated and eat regularly
• Move around during extended stops
• Keep devices charged for communication

When Available:

• Partner bus companies on same routes
• Train connections where applicable
• Flight alternatives for long distances
• Rental car assistance in extreme cases

Coordination Services:

• Rebooking assistance with alternatives
• Cost difference coverage in some cases
• Travel insurance claim assistance
• Itinerary adjustment help

Winter Travel Tips:

• Allow extra time for weather delays
• Pack warm clothing and blankets
• Bring non-perishable snacks
• Check tire chain requirements for mountain routes

Summer Travel Tips:

• Stay hydrated during heat delays
• Protect from sun during outdoor waits
• Be patient with air conditioning adjustments
• Plan for thunderstorm delays in afternoon

Stay Updated Through:

• GoBusly mobile app - push notifications enabled
• SMS alerts - register your phone number
• Email updates - check regularly during travel
• Social media - @GoBusly for route-wide updates
• Customer service - 24/7 phone and chat support

Weather Preparedness: Sign up for weather alerts on your route and download our mobile app for real-time updates. Our customer service team is available 24/7 to assist during weather-related disruptions.