Safety and Security Measures

Your safety and security are our top priorities. GoBusly implements comprehensive measures to ensure safe travel and protect your personal information.

Vehicle Standards

• Regular inspections of all partner buses
• Modern safety equipment (seat belts, emergency exits, first aid)
• Professional drivers with clean driving records
• GPS tracking for real-time location monitoring
• Emergency communication systems on all buses

Driver Requirements

• Valid commercial licenses with regular renewals
• Background checks and drug/alcohol testing
• Mandatory rest periods to prevent fatigue
• Ongoing training in safety procedures
• Health certifications and regular medical exams

Route Safety

• Approved routes with safety assessments
• Weather monitoring and route adjustments
• Emergency protocols for breakdowns or incidents
• 24/7 dispatch support for all trips
• Coordination with authorities when needed

Personal Information Protection

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Limited access to personal data by authorized staff only
• GDPR compliance for European users
• Regular security audits by third-party experts

Payment Security

• PCI DSS compliance for payment processing
• Tokenization of credit card information
• Fraud detection systems monitoring transactions
• Secure payment gateways (Stripe, PayPal)
• No storage of complete card details on our servers

Account Security

• Strong password requirements with complexity rules
• Two-factor authentication available for accounts
• Login monitoring for suspicious activity
• Automatic logout after inactivity
• Account recovery with identity verification

During Travel

• Emergency contacts provided with every booking
• Real-time support via phone and chat
• Coordination with operators for immediate assistance
• Alternative transport arrangements when needed
• Insurance coverage information and claims support

Medical Emergencies

• First aid trained drivers on all buses
• Emergency medical contacts in each region
• Coordination with emergency services when needed
• Medical information sharing with consent
• Travel insurance recommendations and partnerships

Incident Reporting

• 24/7 incident hotline for immediate reporting
• Detailed investigation of all safety incidents
• Follow-up communication with affected passengers
• Corrective actions implemented based on findings
• Transparency reports on safety improvements

Health Protocols

• Enhanced cleaning of buses between trips
• Air filtration systems in modern buses
• Hand sanitizer available on board
• Mask requirements as per local regulations
• Health screening procedures when required

Booking Flexibility

• Free cancellations for health-related reasons
• Flexible rebooking options during outbreaks
• Refund guarantees for cancelled services
• Travel advisories and health updates
• Insurance options covering health emergencies

If you have safety concerns:

• Immediate issues: Call our 24/7 hotline
• Non-urgent concerns: Email safety@gobusly.com
• Anonymous reporting: Available through our website
• Follow-up guaranteed within 24 hours
• Action taken on all legitimate safety reports