Understanding GoBusly Refunds

We strive to process refunds quickly and fairly. Here's what you need to know about our refund process:

Full Refund Scenarios:

• Cancellation more than 24 hours before departure
• Bus cancellation by operator
• Significant schedule changes (more than 2 hours)
• Double bookings or system errors
• Force majeure events (natural disasters, strikes)

Partial Refund Scenarios:

• Cancellation 4-24 hours before departure (90% refund)
• No-show with valid documentation (50% refund)
• Medical emergencies with proof (varies)

1. Online: Use "Request Refund" in your booking
2. Mobile App: Access through "My Bookings"
3. Customer Service: Call or chat with our team
4. Email: Send request to refunds@gobusly.com

Processing Time by Payment Method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfers: 5-7 business days
• Digital Wallets: 1-3 business days
• Gift Cards: Instant credit to account

What Affects Processing Time:

• Your bank's processing policies
• International transaction procedures
• Weekends and public holidays
• Payment method verification requirements

• Original Payment Method: Default option
• GoBusly Credit: Instant credit for future bookings
• Bank Transfer: Alternative if original method unavailable
• Check/Cheque: For specific circumstances

Group Bookings:

• Different policies may apply
• Partial group cancellations allowed
• Contact group bookings team

Promotional Fares:

• May have restricted refund policies
• Check terms and conditions
• Some promotions are non-refundable

• Refund reference number provided
• Email notifications at each stage
• Check status in your account
• Customer service updates available

If you disagree with a refund decision:

1. Contact customer service with additional information
2. Provide documentation supporting your case
3. Escalate to management if necessary
4. External dispute resolution available