Your Privacy Matters to Us

GoBusly is committed to protecting your personal information and respecting your privacy rights. Here's how we handle your data:

Personal Information:

• Contact details: Name, email, phone number
• Travel information: Booking details, preferences, history
• Payment data: Credit card information (securely processed)
• Identity verification: ID/passport details for international travel
• Communication records: Customer service interactions

Automatically Collected Data:

• Website usage: Pages visited, time spent, click patterns
• Device information: Browser type, operating system, IP address
• Location data: General location for service improvement
• Cookies and tracking: For website functionality and analytics

Service Provision:

• Process bookings and manage reservations
• Provide customer support and assistance
• Send booking confirmations and travel updates
• Facilitate payments and refunds
• Comply with legal requirements

Service Improvement:

• Analyze usage patterns to improve our website
• Personalize your experience with relevant offers
• Develop new features and services
• Conduct market research and surveys
• Prevent fraud and ensure security

We Share Information With:

• Bus operators for booking fulfillment
• Payment processors for transaction processing
• Government authorities when legally required
• Service providers who help operate our business
• Emergency contacts you've designated

We Never:

• Sell your personal data to third parties
• Share data for marketing without consent
• Use data beyond stated purposes
• Store payment details on our servers

Access and Control:

• View your data: Request a copy of information we hold
• Update information: Correct inaccurate personal details
• Delete data: Request removal of your personal information
• Restrict processing: Limit how we use your data
• Data portability: Transfer your data to another service

Communication Preferences:

• Marketing emails: Opt out of promotional communications
• SMS notifications: Control text message preferences
• Push notifications: Manage mobile app alerts
• Cookie settings: Control tracking preferences

Protection Measures:

• Encryption: All data transmitted using SSL/TLS encryption
• Secure storage: Data stored in protected, access-controlled systems
• Regular audits: Security assessments and vulnerability testing
• Staff training: Employees trained on data protection
• Access controls: Limited access on need-to-know basis

Incident Response:

• Monitoring systems for security breaches
• Immediate response to potential threats
• Notification procedures for affected users
• Cooperation with authorities when required

Types of Cookies:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand site usage
• Marketing cookies: Enable personalized advertising
• Preference cookies: Remember your settings

Managing Cookies:

• Browser settings: Control cookie acceptance
• Opt-out tools: Disable tracking cookies
• Cookie banner: Manage preferences on first visit
• Regular review: Update preferences anytime

Cross-Border Processing:

• Adequate protection: Transfers only to countries with adequate protection
• Safeguards: Contractual protections for international transfers
• EU-US transfers: Compliance with applicable frameworks
• Your rights: Same privacy rights regardless of data location

Special Protections:

• Age verification: No accounts for children under 13
• Parental consent: Required for children 13-16
• Limited data collection: Minimal information for minors
• Enhanced security: Additional protections for young travelers

Retention Periods:

• Active accounts: Data retained while account is active
• Booking records: Kept for 7 years for legal compliance
• Marketing data: Deleted when you opt out
• Inactive accounts: Data deleted after 3 years of inactivity

Deletion Process:

• Secure deletion: Data permanently removed from systems
• Backup removal: Data removed from backup systems
• Third-party notification: Partners informed of deletion requests

Privacy Inquiries:

• Email: privacy@gobusly.com
• Phone: +1-800-PRIVACY
• Mail: GoBusly Privacy Office, [Address]
• Response time: Within 30 days of request

Data Protection Officer:

• Direct contact: dpo@gobusly.com
• Specialized expertise: Data protection law and compliance
• Independent oversight: Monitors privacy compliance

Policy Changes:

• Regular reviews: Policy updated as needed
• Notification: Users informed of significant changes
• Effective date: Changes effective 30 days after notice
• Continued use: Constitutes acceptance of updated terms

Your Rights: You have the right to file a complaint with your local data protection authority if you believe we've mishandled your personal information.