Your Payment Security is Our Priority

GoBusly employs industry-leading security measures to protect your financial information and prevent fraud.

Encryption & Protection

• 256-bit SSL encryption for all transactions
• PCI DSS Level 1 compliance - highest security standard
• Tokenization - your card details are never stored
• End-to-end encryption from device to payment processor

Fraud Detection

• Real-time monitoring of all transactions
• Machine learning algorithms detect suspicious patterns
• Velocity checks prevent rapid-fire transactions
• Geolocation verification flags unusual locations

What is 3D Secure?

• Additional security layer for online card payments
• Requires authentication with your bank
• Reduces fraud and chargebacks
• Supported by Visa Secure and Mastercard SecureCode

How It Works:

1. Enter your card details as normal
2. Redirected to your bank's secure page
3. Authenticate using password, SMS, or biometrics
4. Return to complete your booking

Safe Booking Practices:

• Use secure networks - avoid public Wi-Fi for payments
• Check the URL - ensure you're on gobusly.com
• Log out completely after booking
• Monitor your statements regularly
• Report suspicious activity immediately

Red Flags to Watch For:

• Emails asking for payment details
• Suspicious booking confirmations
• Unexpected charges on statements
• Requests to pay via unusual methods

GoBusly will NEVER ask you for:

• Your full card number via email or phone
• Your PIN or online banking passwords
• Payment details through social media
• Wire transfers or cryptocurrency payments

Immediate Steps:

1. Contact your bank to report the transaction
2. Change your passwords for online accounts
3. Report to GoBusly customer service
4. Monitor your accounts for further activity

What We'll Do:

• Investigate the reported incident
• Cooperate with law enforcement
• Implement additional security measures
• Provide transaction details for your bank

For Customers:

• Right to dispute unauthorized transactions
• Full cooperation with chargeback investigations
• Clear documentation provided
• Fair resolution process

Our Commitment:

• Transparent billing practices
• Clear refund policies
• Prompt customer service response
• Detailed transaction records

Consider purchasing travel insurance for additional protection:

• Trip cancellation coverage
• Medical emergency protection
• Lost luggage compensation
• Travel delay reimbursement

Account Security Tips:

• Use strong, unique passwords
• Enable two-factor authentication
• Log out from shared devices
• Review account activity regularly

Stay Safe: Always verify you're on the official GoBusly website before entering payment information. Look for the padlock icon in your browser's address bar.