Managing Your Bus Booking

Need to change your travel plans? Here's how to modify or cancel your GoBusly booking:

What You Can Change:

• Travel date (subject to availability)
• Departure time
• Passenger names (before departure)
• Seat selection
• Contact information

How to Modify:

1. Log into your GoBusly account
2. Go to "My Bookings"
3. Find your booking and click "Modify"
4. Select what you want to change
5. Pay any difference in fare if applicable
6. Receive updated confirmation

Cancellation Policy:

• Free Cancellation: Up to 24 hours before departure
• Partial Refund: 4-24 hours before departure (90% refund)
• No Refund: Less than 4 hours before departure
• Emergency Cancellations: May qualify for exceptions

How to Cancel:

1. Visit your booking management page
2. Select "Cancel Booking"
3. Choose cancellation reason
4. Confirm cancellation
5. Refund processed within 3-5 business days

• Modification fees may apply during peak seasons
• Group bookings have different policies
• Special promotions may have restrictions
• Contact customer service for complex changes

If you need to cancel due to:

• Medical emergencies - Contact us with documentation
• Natural disasters - Full refund typically provided
• Government restrictions - Flexible rebooking options available

Need Help? Our customer service team is available 24/7 to assist with booking changes.