Go Paperless with Mobile Tickets

Skip the queues and travel sustainably with GoBusly's mobile ticketing system. Here's everything you need to know:

After Booking:

1. Receive instant email confirmation
2. Download the GoBusly mobile app
3. Your ticket automatically appears in the app
4. Alternative: Use the mobile-optimized web version

At the Bus Station:

• Open your GoBusly app
• Navigate to "My Tickets"
• Show QR code to station staff
• QR code works offline - no internet needed

Boarding the Bus:

• Driver will scan your QR code
• Screen brightness should be at maximum
• Keep backup screenshot as precaution
• Have ID ready for verification

• Real-time Updates: Departure changes sent instantly
• GPS Integration: Directions to pickup points
• Offline Access: Works without internet connection
• Sharing Options: Send tickets to fellow passengers
• Trip History: Access past and upcoming journeys

Common Issues:

QR Code Won't Scan:

• Increase screen brightness to maximum
• Clean your phone screen
• Hold phone steady for scanning
• Try rotating the screen orientation

App Not Loading:

• Check internet connection
• Restart the app
• Update to latest version
• Clear app cache

Ticket Missing:

• Check your email for confirmation
• Re-download from booking confirmation
• Contact customer support with booking reference

Phone Battery Dead:

• Show booking confirmation email
• Provide booking reference number to driver
• Use backup screenshot if available

• Faster boarding process
• Environmentally friendly
• No risk of losing paper tickets
• Easy to share with group members
• Integrated with trip management tools

• Encrypted QR codes prevent fraud
• Time-sensitive validation for security
• Biometric app locks available
• Automatic ticket expiration after travel

Always have a backup plan:

• Screenshot your ticket before travel
• Save booking confirmation email
• Note down booking reference number
• Keep payment confirmation as proof

Pro Tip: Take a screenshot of your ticket as backup, especially for long journeys where you might need to save battery.