Lost Something on the Bus? We Can Help

Don't panic if you've left something behind. Our comprehensive lost and found system helps reunite passengers with their belongings.

Item Collection:

• Drivers check buses at end of each route
• Items catalogued and photographed
• Secure storage at regional centers
• Database entry with detailed descriptions

Item Tracking:

• Unique reference number assigned to each item
• Photo documentation for identification
• Location tracking through our system
• Status updates available online

Online Reporting:

1. Visit gobusly.com/lost-and-found
2. Fill out the lost item report form
3. Upload photos of similar items if available
4. Receive confirmation email with reference number
5. Track status through your account dashboard

Phone Reporting:

• 24/7 hotline: +1-800-LOST-BUS
• Multilingual support available
• Immediate database search while you wait
• Email confirmation sent after call

Most Frequently Lost:

• Mobile phones and chargers
• Headphones and earbuds
• Books and magazines
• Clothing items (jackets, hats, scarves)
• Personal documents (ID, passports)

Valuable Items:

• Laptops and tablets
• Jewelry and watches
• Wallets and purses
• Cameras and electronics
• Important documents

Special Handling Items:

• Medications - expedited processing
• Passports/ID - secure handling protocols
• Electronics - tested and charged regularly
• Perishables - disposed of after 48 hours

Storage Locations:

• Regional lost and found centers
• Secure, climate-controlled facilities
• Organized by date and route
• Professional staff management

Retention Periods:

• Electronics: 90 days
• Clothing: 60 days
• Books/magazines: 30 days
• Perishable items: 48 hours
• Valuable items: 120 days
• Documents: 180 days (then sent to authorities)

Verification Process:

• Provide detailed description matching our records
• Show photo ID for verification
• Answer security questions about the item
• Sign claim form acknowledging receipt

Pickup Options:

• In-person pickup at lost and found centers
• Mail delivery (shipping fees apply)
• Courier service for valuable items
• Partner location pickup in some cities

Required Documentation:

• Government-issued photo ID
• Booking confirmation or ticket
• Additional proof of ownership for valuable items
• Completed claim form

Domestic Shipping:

• Standard shipping: 5-7 business days
• Express shipping: 2-3 business days
• Overnight delivery: Next business day
• Signature required for valuable items

International Shipping:

• Customs documentation required
• Declared value for insurance
• Longer delivery times (7-21 days)
• Additional fees for customs and duties

Shipping Costs:

• Customer responsibility for shipping fees
• Insurance available for valuable items
• Tracking provided for all shipments
• Delivery confirmation required

Urgent Items:

• Medications - expedited processing and shipping
• Travel documents - priority handling
• Work equipment - fast-track recovery
• Emergency contact for critical items

Damaged Items:

• Photo documentation of damage
• Insurance claims assistance
• Repair cost estimates
• Replacement value assessments

Multiple Items:

• Batch processing for efficiency
• Combined shipping to save costs
• Detailed inventory provided
• Single claim number for tracking

Recovery Statistics:

• 85% of reported items are successfully recovered
• Average recovery time: 3-5 business days
• Most items found within 24 hours of reporting
• Customer satisfaction rate: 94%

Tips from Successful Recoveries:

• Report immediately for best chances
• Provide detailed descriptions
• Be patient with the process
• Stay in contact with our team

Lost and Found Hotline:

• Phone: +1-800-LOST-BUS (24/7)
• Email: lostandfound@gobusly.com
• Online: gobusly.com/lost-and-found
• Chat: Available through mobile app

Regional Centers:

• East Coast: New York, Atlanta, Miami
• West Coast: Los Angeles, San Francisco, Seattle
• Central: Chicago, Dallas, Denver
• International: London, Paris, Berlin

Don't Give Up Hope: Our dedicated lost and found team works hard to reunite passengers with their belongings. The sooner you report a lost item, the better your chances of recovery.