Emergency Procedures and Important Contacts

Know what to do and who to contact in case of emergencies during your bus journey.

Medical Emergencies:

1. Alert the driver or crew immediately
2. Call for medical assistance if trained personnel available
3. Provide first aid if qualified and safe to do so
4. Call emergency services (112 in Europe, 911 in US)
5. Stay with the person until help arrives

Fire Emergency:

1. Alert everyone immediately
2. Exit the bus using nearest safe exit
3. Move away from the vehicle
4. Call fire services (112/911)
5. Do not re-enter the bus for belongings

Accident Procedures:

1. Remain calm and stay seated if safe
2. Follow crew instructions
3. Exit only when instructed by authorities
4. Move to safe location away from traffic
5. Provide assistance to injured if qualified

International Emergency Numbers:

• Europe: 112 (Police, Fire, Medical)
• United States: 911
• Canada: 911
• Australia: 000
• New Zealand: 111

GoBusly Emergency Contacts:

• 24/7 Customer Service: +1-800-GOBUSLY
• Emergency Hotline: +1-800-EMERGENCY
• WhatsApp Support: +1-555-GOBUSLY
• Email: emergency@gobusly.com

Embassy Contacts (Major Countries):

• US Embassy: Contact local US consulate
• UK Embassy: Contact British consulate
• German Embassy: Contact German consulate
• French Embassy: Contact French consulate

Emergency Information Card:

Create a card with:

• Your name and emergency contact
• Medical conditions and allergies
• Medications you're taking
• Blood type and medical insurance info
• Embassy contact for your country

Emergency Kit Contents:

• First aid supplies (bandages, antiseptic)
• Emergency medications
• Flashlight with extra batteries
• Emergency cash in local currency
• Copies of important documents
• Emergency contact list

Lost or Stolen Documents:

1. Report to local police immediately
2. Contact your embassy for replacement documents
3. Notify GoBusly customer service
4. Contact banks to cancel cards
5. File insurance claims if applicable

Missed Connection:

1. Contact GoBusly customer service immediately
2. Keep all receipts for additional expenses
3. Check rebooking options
4. Arrange accommodation if needed overnight
5. Notify contacts of delay

Severe Weather:

1. Follow crew instructions
2. Stay with the bus unless instructed otherwise
3. Monitor weather updates
4. Be patient with delays
5. Keep emergency supplies accessible

Breakdown or Mechanical Issues:

1. Remain seated until instructed
2. Follow crew safety instructions
3. Exit safely if required
4. Move to safe location away from traffic
5. Wait for replacement bus or assistance

Staying Connected:

• Keep phone charged at all times
• Have backup power source (power bank)
• Know how to make international calls
• Use messaging apps when possible
• Share location with emergency contacts

Language Barriers:

• Learn basic emergency phrases in local language
• Use translation apps on your phone
• Show emergency information card
• Use universal gestures for help
• Find someone who speaks your language

Immediate Steps:

1. Ensure your safety first
2. Seek medical attention if needed
3. Contact family/friends to inform them
4. Document everything for insurance
5. Follow up with authorities if required

Insurance Claims:

• Report incidents to insurance company immediately
• Keep all receipts and documentation
• Take photos of any damage
• Get police report numbers
• Cooperate with investigations

Traveling with Children:

• Teach children emergency procedures
• Keep children close during emergencies
• Have child identification readily available
• Know pediatric emergency contacts

Travelers with Disabilities:

• Inform crew of special needs
• Know evacuation procedures for your situation
• Have assistive devices easily accessible
• Arrange for assistance if needed

Remember: Emergencies are rare, but being prepared gives you confidence and helps ensure the safety of yourself and fellow passengers.