Booking Confirmation and E-Tickets

Everything you need to know about your booking confirmation and electronic tickets after completing your reservation.

Immediate Confirmation

After successful payment, you'll receive:

• Booking reference number (6-8 characters)
• Confirmation email within 2 minutes
• SMS notification to provided phone number
• Mobile app notification if app is installed
• Calendar invite for your travel dates

Confirmation Email Contents

Your confirmation email includes:

• Trip details (dates, times, locations)
• Passenger information and seat assignments
• E-ticket attachment (PDF format)
• Booking reference for future changes
• Contact information for support
• Important travel information and policies

What's on Your E-Ticket

• Passenger name (must match ID)
• Route information (departure/arrival cities and times)
• Bus operator name and contact details
• Seat number (if assigned)
• Booking reference and confirmation code
• QR code for mobile scanning
• Terms and conditions summary

E-Ticket Formats

• PDF attachment in confirmation email
• Mobile app integration with offline access
• SMS backup with booking reference
• Printable version available from website
• Digital wallet integration (Apple Wallet, Google Pay)

Multiple Access Methods

1. Email attachment - PDF file in confirmation email
2. Mobile app - Automatic sync to your account
3. Website login - Access through "My Bookings"
4. SMS link - Direct link to mobile ticket
5. Customer support - Can resend if needed

Offline Access

• Download PDF to device storage
• Mobile app stores tickets locally
• Screenshot backup of important details
• Print physical copy as backup
• Save to digital wallet for easy access

At the Bus Station

1. Arrive 15-30 minutes early for check-in
2. Show e-ticket on phone or printed copy
3. Present valid ID matching ticket name
4. Scan QR code if available at station
5. Board bus when announced

What to Bring

• E-ticket (digital or printed)
• Government-issued ID (passport for international)
• Booking reference number as backup
• Phone with confirmation SMS
• Emergency contact information

Boarding Process

• Queue at designated area for your bus
• Show ticket to driver or station staff
• Verify seat assignment if applicable
• Store luggage according to operator rules
• Keep ticket accessible during journey

Security Features

• Unique QR codes for each ticket
• Booking reference verification
• Passenger name matching requirements
• Date and time validity checks
• Operator verification systems

Common Issues

• Blurry QR codes: Ensure high resolution display
• Name mismatches: Must exactly match ID
• Expired tickets: Check travel dates
• Duplicate bookings: Contact support immediately
• Technical scanning issues: Have backup reference ready

Online Account Access

• Login to GoBusly with email and password
• View all bookings in "My Trips" section
• Download tickets anytime before travel
• Make changes if policy allows
• Cancel bookings according to terms

Mobile App Features

• Offline ticket storage for no-internet situations
• Push notifications for travel reminders
• Real-time updates on delays or changes
• Easy rebooking for return trips
• Customer support chat integration

Ticket Not Received

Immediate Actions:

1. Check spam folder in email
2. Verify email address used for booking
3. Check mobile app for automatic sync
4. Contact customer support with booking reference
5. Request resend via website or phone

Ticket Display Issues

Common Solutions:

1. Update mobile app to latest version
2. Clear browser cache and reload
3. Try different device or browser
4. Download fresh PDF from email
5. Use booking reference as backup

QR Code Problems

Troubleshooting Steps:

1. Increase screen brightness for better scanning
2. Clean phone screen for clarity
3. Try different angle when scanning
4. Use printed version if digital fails
5. Show booking reference to staff

Multiple Backup Methods

• Screenshot of e-ticket on phone
• Print physical copy at home or office
• Save to cloud storage (Google Drive, iCloud)
• Email to secondary address for redundancy
• Share with travel companion for group trips

Emergency Access

If you lose access to your ticket:

1. Call customer support immediately
2. Provide booking reference and ID
3. Verify passenger details for security
4. Receive replacement ticket via email/SMS
5. Show ID at station for manual verification

Before Leaving Home

• [ ] E-ticket downloaded and accessible
• [ ] Valid ID ready for travel
• [ ] Booking reference noted separately
• [ ] Phone charged for digital tickets
• [ ] Backup printed copy if preferred

At the Station

• [ ] Arrive early (15-30 minutes)
• [ ] Locate correct platform or departure area
• [ ] Check for announcements about delays
• [ ] Have ticket ready for inspection
• [ ] Keep ID accessible throughout journey

Additional Requirements

• Passport validity (6+ months remaining)
• Visa requirements for destination country
• Travel insurance documentation
• Health certificates if required
• Currency exchange information

Border Crossing

• Keep documents together (passport, ticket, visa)
• Declare items as required by customs
• Follow driver instructions at borders
• Stay with bus during stops
• Have return ticket available if requested

When to Contact Support

• Ticket not received after 10 minutes
• Technical issues with e-ticket display
• Name corrections needed on ticket
• Travel date changes required
• Refund requests for cancellations

Support Channels

• Live chat: 24/7 on website and app
• Phone: +389 76 224 065
• Email: tickets@gobusly.com
• Social media: @GoBusly on Facebook/Instagram
• In-person: At major bus stations (where available)