Solving Common App Issues

Having trouble with the GoBusly mobile app? Here are solutions to the most common problems:

App Won't Download:

• Check storage space: Ensure 50MB+ available
• Verify compatibility: iOS 12.0+ or Android 6.0+
• Restart device: Clear temporary files and memory
• Check internet connection: Stable Wi-Fi or mobile data required
• Update app store: Ensure latest version of App Store/Google Play

Login Problems:

• Verify credentials: Check email and password spelling
• Reset password: Use "Forgot Password" link
• Clear app cache: Delete and reinstall app
• Check account status: Ensure account isn't suspended
• Try different login method: Social login vs. email

Booking Errors:

• Update app: Ensure latest version installed
• Check internet: Stable connection required for booking
• Clear cache: Force close and restart app
• Try different payment method: Switch cards or payment options
• Contact support: If error persists

Payment Failures:

• Verify card details: Check expiry date and CVV
• Check bank limits: Ensure sufficient funds and daily limits
• Enable international transactions: For cross-border bookings
• Try alternative payment: PayPal, Apple Pay, or Google Pay
• Contact bank: If card repeatedly declined

Tickets Not Showing:

• Refresh app: Pull down to refresh booking list
• Check email: Verify booking confirmation received
• Log out and in: Refresh account synchronization
• Check booking reference: Manually add booking if needed
• Contact support: With booking reference number

QR Code Issues:

• Increase brightness: Maximum screen brightness for scanning
• Clean screen: Remove fingerprints and smudges
• Hold steady: Keep phone stable during scanning
• Try screenshot: Take screenshot as backup
• Update app: Ensure latest QR code technology

App Crashes:

• Restart device: Clear memory and temporary files
• Update app: Install latest version from app store
• Free up storage: Delete unused apps and files
• Check iOS/Android version: Update operating system
• Reinstall app: Delete and download fresh copy

Slow Performance:

• Close background apps: Free up device memory
• Check internet speed: Ensure adequate connection
• Clear app cache: Reset app data
• Restart device: Clear system memory
• Update device: Install latest OS updates

Not Receiving Notifications:

• Check notification settings: Enable in device settings
• Allow app permissions: Grant notification access
• Check Do Not Disturb: Disable silent mode
• Update app: Ensure latest notification features
• Re-login: Refresh notification registration

Too Many Notifications:

• Customize settings: Choose specific notification types
• Adjust frequency: Reduce alert frequency
• Turn off marketing: Disable promotional notifications
• Use quiet hours: Set notification schedule
• Unsubscribe selectively: Keep important alerts only

Location Not Working:

• Enable location services: Check device settings
• Grant app permissions: Allow location access
• Check GPS signal: Ensure clear view of sky
• Restart location services: Toggle off and on
• Update app: Ensure latest location features

Inaccurate Directions:

• Update maps: Refresh map data
• Check GPS accuracy: Verify location is correct
• Use alternative navigation: Switch to external maps app
• Report issues: Help improve location data
• Manual navigation: Use address instead of GPS

Data Not Syncing:

• Check internet connection: Ensure stable connectivity
• Log out and back in: Refresh account sync
• Update app: Install latest synchronization features
• Clear app data: Reset and re-sync
• Contact support: For persistent sync issues

Profile Changes Not Saving:

• Check internet: Ensure connection during updates
• Complete all fields: Fill required information
• Verify format: Check email and phone number format
• Try again later: Server may be temporarily busy
• Contact support: If changes consistently fail

In-App Support:

• Help Center: Browse FAQs and guides
• Live Chat: Connect with customer service
• Report Bug: Submit technical issues
• Feedback: Share suggestions for improvement

Contact Options:

• Email: support@gobusly.com
• Phone: +1-800-GOBUSLY
• Social Media: @GoBusly on Twitter/Facebook
• Website: Visit gobusly.com/support

Before Contacting Support:

• Note error messages: Screenshot any error screens
• Device information: Know your device model and OS version
• App version: Check current app version number
• Booking details: Have booking reference ready
• Steps to reproduce: Describe what you were doing when issue occurred

Pro Tip: Most issues can be resolved by updating the app and restarting your device. Always try these simple steps first!