Accessibility and Special Needs Support

GoBusly is committed to making bus travel accessible for all passengers, including those with disabilities and special needs.

Accessible Buses

• Wheelchair lifts or ramps on designated buses
• Designated wheelchair spaces with secure tie-downs
• Accessible restrooms on long-distance routes
• Priority boarding for wheelchair users
• Assistance with boarding and securing wheelchairs

Booking Accessible Travel

• Filter by accessibility in search results
• Advance notification required (24-48 hours)
• No additional charges for accessibility features
• Companion seating available at same fare
• Equipment specifications provided for each bus

Wheelchair Requirements

• Maximum dimensions: 30" wide x 48" long
• Weight limit: 600 lbs (including passenger)
• Battery requirements: Sealed, spillproof batteries only
• Folding wheelchairs accepted in luggage compartment
• Mobility scooters: Case-by-case evaluation required

Support for Blind and Low Vision

• Audio announcements of stops and destinations
• Braille information available upon request
• Guide dog accommodation at no extra charge
• Assistance with boarding and finding seats
• Large print materials for schedules and information

Support for Deaf and Hard of Hearing

• Visual announcements on modern buses
• Written communication with drivers and staff
• Text-based customer support available 24/7
• Sign language interpretation for complex issues
• Vibrating alerts for boarding and stops (where available)

Special Assistance

• Priority boarding for elderly passengers
• Assistance with luggage loading and unloading
• Preferred seating near the front of the bus
• Medical equipment accommodation (oxygen, etc.)
• Companion assistance booking and seating

Comfort Features

• Easy-access seats with extra legroom
• Grab bars and stability features
• Climate control considerations
• Frequent rest stops on long journeys
• Medical emergency protocols and training

Infant and Child Policies

• Children under 2: Free when sitting on adult's lap
• Child safety seats: Must be provided by passenger
• Unaccompanied minors: Ages 8-17 with special procedures
• Family seating: Guaranteed adjacent seats
• Stroller accommodation: Folding strollers in luggage

Safety Requirements

• Car seat installation assistance available
• Age verification required for child fares
• Guardian consent for unaccompanied minors
• Emergency contacts required for all children
• Special dietary needs accommodation when possible

Guide and Service Dogs

• No additional fees for legitimate service animals
• Documentation required: Service animal certification
• Seating accommodation: Floor space at passenger's feet
• No size restrictions for trained service animals
• Emotional support animals: Different policies apply

Requirements

• Proper identification and certification
• Behavioral standards: Must be well-trained and controlled
• Health requirements: Current vaccinations required
• Handler responsibility: Passenger responsible for animal care
• Advance notification: Recommended but not required

Portable Medical Devices

• Oxygen concentrators: Battery-powered units allowed
• CPAP machines: Carry-on accommodation
• Insulin and medications: No restrictions with prescription
• Medical supplies: Additional carry-on allowance
• Refrigerated medications: Cooler bags permitted

Special Accommodations

• Power outlets: Available on most modern buses
• Medical emergency: Trained staff and protocols
• Prescription verification: May be required for controlled substances
• Storage assistance: Help with medical equipment placement
• Emergency contacts: Medical information sharing with consent

How to Request Special Assistance

1. During booking: Select accessibility options
2. Phone support: Call +389 76 224 065
3. Email request: accessibility@gobusly.com
4. Advance notice: 24-48 hours recommended
5. Documentation: May be required for some services

Information to Provide

• Type of assistance needed
• Mobility equipment specifications
• Medical requirements or restrictions
• Companion travel arrangements
• Emergency contact information

Confirmation Process

• Accessibility confirmation within 24 hours
• Equipment verification with bus operator
• Special instructions provided before travel
• Contact information for day-of-travel support
• Alternative arrangements if requested service unavailable